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Appointment, Cancellation and Refund

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Every new client must complete a Client Record File Form and we kindly ask our client to be as accurate as possible all information about you to assess your suitability for treatments. 

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Personal data such as your name, address, contact numbers, and email addresses were collected by us. This data is used to keep you up-to-date with new programs and innovations, confirm your appointments, and provide you with valuable details about pre and post-care. 

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Please notify the clinic of any changes to your contact information, including any changes to your name, address, contact number, and email address. This will allow us to provide you with any necessary or relevant information. 

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Booking The Appointment

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Appointments can be made through different methods:

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• Online

• In-person

• Text message to 0405 815 920

• Phone call - by calling our clinic number on 07 4941 8859

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We do try to keep all the appointments running smoothly. Please arrive at our practice on time according to your allocated appointment time. We allow lateness up to 15 minutes but you need to let us know at your earliest possible. If you are late for more than 15 minutes without letting us know, we might not be able to provide the full treatment that you are booked for simply because our treatments cannot be rushed, however, you will still be charged for the full price service.

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Cancellation Policy

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• We require a minimum of 72 hours notice for any appointment cancellation to allow time to reallocate your appointment to another patient.

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• Every new patient must complete a Patient Record File Form and we kindly ask our patient to be as accurate  as possible all information about you to assess your suitability for treatments. 

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• Personal data such as your name , address , contact numbers and email addresses were collected by us. 

 

• This data is used to keep you up-to-date with new programmes and innovations, confirm your appointments, and provide you with valuable details about pre and post care. 

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• Please notify the clinic of any changes to your contact information, including any changes to your name, address, contact number and email address. This will allow us to provide you with any necessary or relevant information. ​

 

• Cancellation less than 48 hours, we reserve the right to charge a cancellation fee of 50% of the treatment cost. Cancellation less than 24 hours, we reserve the right to charge a full amount of the treatment. In the case of prepaid treatment, the treatment will be forfeited.

 

• Whilst we all love children, in the interest of health and safety, children cannot accompany patients in the treatment room or be supervised by staff. Thank you for your understanding. 

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Refund Policy

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We are not required to provide a refund if you change your mind about the products or services you asked for and / or the treatment series recommended suitable for you and you have agree to the conditions. You can choose to cancel your contract for a service and receive a refund for the unconsumed services, if the service that was provided has a major problem. You may ask us for a refund of a product, if the product has a major problem.

 

A major problem is when the service or product:

• Has a problem that would have stopped someone from purchasing the service if they has known about it

• Is substantially unfits for its common purpose and can't easily be fixed within a reasonable time

• Does not meet the specific purpose you asked for and can not be easily rectified within a reasonable time

• Creates an unsafe situation

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If the problem with a service provided is not major, we will attempt to fix it within a reasonable time. If the problem can not be fixed, we view it as a major problem.

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Treatment / service and series / packages are not transferable to other individuals. Please keep proof of your agreement in the form of invoice or receipt. 

 

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Standard Terms & Conditions

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Applicable to all sales and promotions issued or advertised by Skinderm Aesthetics:

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• Not in conjunction with any other offer

• Pre-payment / purchase is required

• Treatments / services are not transferable

• Treatment packages are not able to be transferred to another services without our authorization

• Promotional pricing not applicable for existing bookings and will only apply to new bookings made and paid during the promotion period

• Skinderm Aesthetics reserves the right to end a sale or amend pricing at any time without prior notification  or advertisement

• Promotion pricing applies to specified treatments only. Excludes all other treatments and products listed in the Skinderm Aesthetics treatment and pricing guide or website

• Skinderm Aesthetics practitioners and clinicians reserve the right to determine suitable treatment for the patient and to refuse treatment for the patient if deemed not suitable. This decision is to be made by the Skinderm Aesthetics practitioners and/or clinicians at their absolute discretion

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Consultations:

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• Skinderm Aesthetics practitioners / clinicians reserve the right to determine suitable treatment for the patient

• Each patient must have a complimentary consultation before any treatment commence

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Gift Cards

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• Gift Card valid for 3 years from the purchase date

• Gift Card is redeemable for product and services at Skinderm Aesthetics location

• Gift Card is not redeemable for cash or credit

• No change can be given,  however unused value will remain until the date of expiry on the card

• Gift Card is only valid for the specified beneficiary name and is unable to be transfered without permission from Skinderm Aesthetics

• Skinderm Aesthetics reserve the right to determine if the patient is suitable for treatment and can be at any time refuse to treat

• Patients are required to provide photo identification upon request when redeeming his or her Gift Card

• The patient will need to complete a patient registration form prior to the commencement of the treatment

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Emailed or Text Message Birthday Gift Voucher

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• Voucher only available for redemption at Skinderm Aesthetics

• Only available for a one time use during your entire birthday month 

• Proof of birthday may requested

• Birthday gift voucher cannot be redeemed on Gift Card purchases

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$20 Thank You Purchase Gift Card

 

• Only available to redeem at Skinderm Aesthetics

• Skin consultation is required prior to treatment

• Can not be exchanged for cash

• No minimum spend required 

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School Holiday Sale Program

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• School age student apply to under 18 years old

• Parent must sign consent form for each treatment visit

• On first initial skin consultation and analysis, all under 18 years old are required to be accompanied by a parent or legal guardian

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Skin Series Program

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• Our Skin Series Programs has been designed to deliver results with the minimum risk possible

• Patients may purchase as many skin series program as they like, with payment must be made upfront in full and the terms of our refund policy apply  

• The full amount of the skin series package is payable prior to commencement of any treatments and / or if there is discreet agreement from both parties regarding the payment terms and conditions

• Bookings must be made in advance for each treatment within the package 

• Appointments cancelled, missed or changed without 24 hours notice will be deemed to have been taken and deducted from the patient's series

• All skin series & packages have a 12 month expiry on redemption of treatments

• We work collaboratively with other medical practitioners aims for the best possible results and / or to refer you to appropriate practitioners, if needed

• We offer a guarantee that there will be an improvement to patient's skin under the following guidelines:​

  • Patient must inform Skinderm Aesthetics of their skin concerns prior to commencing all treatment / recommended homecare products and a consent form must be signed

  • Patients need to follow all at home protocols recommended by Skinderm Aesthetics practitioners. This may include specific skincare, lifestyle adjustment and dietary guidelines.

  • If we believe the additional series or treatments will reach the desired result, we will advice the patient prior to the purchase of the skin series / programs.

  • Failure to follow this guidelines and / or modify the homecare protocols without discussion with us, may affected the end results  and Skinderm Aesthetics will not responsible for the undesirable outcomes

 

 

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